CONNECT

HELPING YOU WALK INTO YOUR CUSTOMER’S LIFE

multi_device

Multi-channel, zero barrier approach in connecting with customers

  • Mobile
  • Web
  • Telephone
  • Face to Face

Providing a platform for

  • Connecting online & offline; first-party & third-party
  • Non intrusive, pull based information sharing
  • Build customer files with contact listing, interests, food choices, shopping habits, preferences, choices etc.

Helping businesses:

  • Get an integrated and comprehensive view of their segments and customers.
  • Accurately identify and create a demographic profile of their customers.
  • Target their best customers segments

ENGAGE

CREATE MEANINGFUL INTERACTIONS WITH YOUR CUSTOMERS

Knowing the customer is foundation for creating intelligent interactions, but knowing is only as powerful as having ability to engage and influence execution of relevant messages strategies

Customers form opinions about you, your level of service, the quality of your product, and are likely expressing that opinion. Influencing that opinion, can be one of your greatest assets when you put the right strategy in place to engage them. We provide a channel to engage with your customer and influence that opinion

We help
  • You understand your customer better
  • Build Communities
  • Create Clubs with common interests
  • Get them involved in a two way dialogue
  • Social Connect – Help pull them to social events
  • Get them to communicate and share experiences
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We provide a proactive, continuous and individual engagement experience. We make it easy for you to get involved in a two-way dialogue, connecting with customers in ways
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that matter most to them, building trust and brand advocacy.

RETAIN

HELPING YOU KEEP YOUR CUSTOMER’S AND GROW LIFETIME VALUE

It is about delighting your customer
  • Cultivating stronger relationships through loyalty programs
  • Design Collaboration
  • Know early when and what they are looking to buy
  • Promotions that appeal to them
  • Improve participation
  • Create Differentiation
Provide insightful analytics that help you
  • Increase sales to existing customers
  • Reduce customer churn and increase loyalty
  • Resolve customer service problems more efficiently – or better yet, avoid them
  • Generate a higher return on marketing and promotional investments
  • Service resource improvement, service inquiry pattern analytics

CREATE VALUE

HELPING YOU LOOK AT YOUR CUSTOMERS OUTSIDE IN

Turning everyday information into useful and actionable insights for informed decision making

Value for Business
  • Get Customer Pulse
  • Proactive / continuous ongoing engagement
  • Reduced dependency on dealer / distributors in maintaining customer contact and relationship and retention
  • Resell New products / services
  • Get unbiased first hand feedback on products / services
  • More effective promotions / schemes
  • Design inputs for new product development
  • Stop reduce spare pilferation
Value for Customer
  • Get a direct access to OEM
  • Be are part of communities and clubs of like minded people
  • Get to design new products
  • Be the first to get information on new product launches
  • Attractive promotions
  • Save money on insurance, spaces, service.